Amphitheater FAQ
Concerts & Ticketing
Do children need tickets?
All concert attendees will need a ticket.
Will tickets be available to purchase locally?
No, tickets will only be available at www.firstfleetconcerts.com.
Will tickets be available day of show?
If the show does not sell out, then tickets will be available at www.firstfleetconcerts.com and will be available to purchase with cash or credit at the door.
What does VIP include?
VIP packages are different for every show; check the ticketing link for the specific show to find out what each VIP package includes.
Can minors be in the VIP area?
Yes! There is no age restriction for the VIP section at Water Works Park Amphitheater, but everyone will need a VIP ticket to enter.
Are pets allowed into the concert area?
No. We love our pets, too, but please don’t bring them to concerts. Service animals are welcome.
Do VIP purchasers have access to other areas in the venue?
VIP purchasers will have access to all areas of the show area. They can bring chairs but only set up in the GA lawn area.
Can I upgrade to the VIP tickets if I have purchased general admission tickets already?
Yes, you will need to contact boxoffice@woolysdm.com to upgrade tickets.
Where are my tickets?
The easiest way to get your tickets is to find your email order confirmation; tickets are usually attached as a PDF file you can print. I can’t find them. Are you having trouble printing or unsure if you have an Eventbrite account? Just enter your email address at eventbrite.com/gettickets. You can also log into the Eventbrite app or reference the Tickets page within your account. You can check here if you type your email address. If you have any outstanding issues, please get in touch with boxoffice@woolysdm.com.
Can I get a refund?
Tickets are non-refundable.
Venue Info
Where is the Lauridsen Amphitheater located? (Map)
The Lauridsen Amphitheater at Water Works Park is located at 2201 George Flagg Pkwy, Des Moines, IA 50321. View Directions
Where do I park my bike or car? (Map)
Generally, for events, Parking Areas A, B, and or C will be activated for car parking based on conditions and event size. Check parking maps associated with each event. There will also be designated Uber, Lyft, and Taxi drop-offs in the DMWW Administration Building Parking Lot at 2201 George Flagg Parkway, and handicapped parking is available in the parking lot closest to the venue. Bike valet will also be available for larger events. Look for directional signs as you approach the park.
Is the Amphitheater wheelchair accessible? (Map)
Yes. ADA drop-off and Handicap Parking will be available for all events. Paved and gradually slopped paths lead to all designated seating areas. A designated wheelchair seating area and space for a companion chair (bring your lawn chair) will be available at each show.
What can I bring into the venue?
Lawn chairs, blankets, refillable water bottles.
What items are not allowed?
No weapons of any kind. No umbrellas or wagons. You cannot bring food or beverages into the ticketed area for concerts. However, you can bring them to free community events such as the Des Moines Symphony and Belin Quartet performances. Food and beverages will be available for sale.
What if it rains?
In case of severe weather, an alternate location will be announced.
Are children free?
No, all concert attendees will need a ticket.
Is my ticket in a standing room only section?
VIP is standing room only. Camping chairs are permitted in the “Lawn” area of the aarena
Are food and drinks available for purchase?
Yes.